At Herblicks, we strive to provide the best quality ayurvedic and harmful chemical-free hair care and skin care products. Due to the nature of our products, we do not accept returns. However, we understand that sometimes issues may arise, and we are here to assist you with any concerns you may have regarding your purchase.
1. Non-Returnable Items
All our products are classified as non-returnable due to hygiene and safety reasons. Once the product is purchased, it cannot be returned or exchanged.
2. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will require the following information to process your request:
- Order number
- Proof of purchase
- Photographs of the damaged or defective item
Once we review your request, we will provide instructions on how to proceed. We may offer a replacement or a refund depending on the circumstances.
3. Refund Process
Refunds, if applicable, will be processed using the same method of payment used for the purchase. Please allow up to 10 business days for the refund to reflect in your account.
4. Contact Us
If you have any questions or concerns about our refund and return policy, please contact us at:
Address: 276/1, Oranal, Nimol, Erasama, Jagatsinghpur, 754138 Odisha-India
Email: contact@herblicks.com
Phone: +917008363169 (Working Hours: 10AM – 8PM, Monday to Saturday)